Dear Patient,

We are writing to inform you of upcoming changes to our out-of-hours emergency cover. From Friday 7th March 2025, the way you access urgent care outside our regular hours will be different.

What’s Changing?

• We have joined forces with other practices within the area that hold similar values to ours to create a group oncall system. Our emergency cover outside of regular practice hours will be provided by this group. This means that you may need to go to a different practice within the Northamptonshire region to access out-of-hours emergency care.
• All patients requiring emergency treatment outside normal hours will need to make payments at the time of service. All fees will be explained upfront.

What You Need to Do

• In case of an emergency, contact the practice as usual on 01604 638102.
• Be prepared to make a payment for treatment as required and please keep all invoices and receipts.
• If you are a member of our Practice Plan you have access to the Assistance Scheme and so you may be able to claim reimbursement for some of these costs via a claim form, subject to claim limits. Our reception team will be happy to help with this process.

We understand that changes to healthcare services can be concerning, and we are here to support you. If you have any questions or need guidance on using the assistance scheme, please do not hesitate to contact us at reception@eastparkdental.co.uk or 01604 638102.

Best Wishes

East Park Dental